📊 TAT & Formula Calculation
Master the exact mathematical formulas used to evaluate Turnaround Time (TAT) breaches, minimum service levels, and the Root Cause Analysis (RCA) reporting required for monthly compliance.
⚠️ SLA Penalty Structures
Understand the financial deductions and performance security impacts linked to SLA violations, including overcharging, document tampering, and 1076 DSD delivery delays.
Notice to District Managers & Operators: This document (extracted from the RFP Vol-I framework) is essential for onboarding and compliance training. All staff handling the Unified Citizen Portal must be familiar with these metrics to avoid automated portal lockouts and operator score downgrades.
